Help & FAQ
Quick answers on orders, delivery, warranty, returns, installments & free advice.
Installments
Payment plans for pro photo, video, audio & lighting in Oman.
Who qualifies?
Bank EPP, IFIN, Islamic finance, in-house for approved Omani customers. WhatsApp us the product name.
Returns & exchanges
Manufacturing defects only within 15 days — not misuse or change of mind.
| When | Policy |
|---|---|
| Days 1–15 | Box + all contents + invoice required |
| After 15 days | We ship to authorized service center (no cash refund) |
| Human error | 5 OMR return-shipping — waived if you repair with us |
| Exchanges | Case-by-case; not on special-order/high-end without your explicit approval |
Changed my mind?
No — defects only within 15 days.
Warranty
We submit every warranty claim for you. Manufacturer warranty from the purchase date (see product page).
Local authorized supply where available — ask us before you buy.
- Days 1–15: box + contents required
- After: box preferred
Orders & delivery
| Option | Price | Notes |
|---|---|---|
| Home | 2 OMR · free over 50 | All Oman · 1–2 days |
| Express | 5 OMR | Muscat / Muttrah / Bawshar / Seeb · in-stock · 1–3h |
| Pickup | Free | Al Khoudh Oasis complex, Al Shabab Street, First Floor, Showroom 103, Muscat |
| Order-in | — | Contact us on WhatsApp for delivery time |
COD / card on delivery: 4 wilayats · cash max 300 OMR · card max 2000 OMR. We WhatsApp when the driver is scheduled.
Repair & warranty service
Start a repair or warranty request — then bring the device, invoice, and box (within 15 days) to our Al Khoudh showroom. We track every case in our system (no more paper files).
Does an online request mean you already have my camera?
No — we confirm when you drop off at the showroom. The online request just saves time at intake.
Free consultation
Your first 30-minute session is free — WhatsApp or showroom, Sat–Thu. Fri: WhatsApp first.
Still need help? WhatsApp +968 9678 9887 · Contact us
