Warranty & Returns
Clear, fair, and handled for you — here's exactly how warranty and returns work at Skyorbits.
Warranty
- 1-year manufacturer warranty on all electronic items.
- We handle the warranty process for you, start to finish.
- Accessories and cables: 15-day checking period.
- Not covered: physical or accidental damage.
- Not covered: batteries and chargers.
Returns
- Returns within 15 days — manufacturing defects only.
- Item must be in its original box with complete, undamaged packaging.
- After 15 days, manufacturing defects are handled via the manufacturer's service center per their policy.
- We can't take back a working item for a change of mind — ask us before you buy and we'll help you choose.
Cancelling an order
- You can cancel any time before your order ships or is collected.
- Send a cancellation request with your order number and we'll confirm it.
- Full refund to your original payment method within 7–14 working days.
- Special orders: once we've ordered the item from the supplier for you, it can't be cancelled.
- Cash on delivery orders only: the 2.100 OMR deposit is not refundable if you cancel.
- Once an order has shipped, the Returns rules apply.
Refunds
- Store credit: 1–3 working days.
- Original payment method: 7–14 working days.
- We cover shipping within Oman; for international orders the customer covers shipping.
How to request
- Submit a request through our ticket system — the fastest way, and you get a tracking number.
- Have your order number ready.
Track your request ›